Frequently Asked Questions (FAQ)
Q1: What kind of payment options does Boxingpartner offers ?
METHOD 1: IPay88
- Accepts Credit Card via Paypal (need to have a Paypal Account)
- Accept Internet Banking such as Maybank2u, CIMBClick, Pbebank or others.
METHOD 2: ATM Machine Cash Deposit and Online Banking Transfer
- Cash deposit payable to Gemilang Inovasi Sdn. Bhd.
- Online Banking Transfer payable to Gemilang Inovasi Sdn. Bhd.
METHOD 3: ATM Machine Check Deposit.
- Check deposit payable to Gemilang Inovasi Sdn. Bhd.
Please find our bank account information below:
Bank Name : Maybank
Account Number : 507303674240
Account Name : Gemilang Inovasi Sdn. Bhd.
After bank-in, please email us the scanned copy/ photo of the payment slip to admin@boxingpartner.com with the following details:
1. Order reference no.
2. Your name and contact no.
3. Payment amount and indicate if it is cash or cheque (indicate cheque number if paying by cheque).
Please note that the order will only be processed after we have verified the above information.
Q2: Who should I contact if I were to set up a succesfull online business model like Boxingpartner?
We give lots of credit working with this Digital Marketing Consultant in Malaysia who helps us to transform the business and performs highly effective digital marketing plan.
Q3: How secure is shopping with Boxingpartner ?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than Boxingpartner. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavor to make every transaction you make at Boxingpartner 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at Boxingpartner.
* SSL available only if you make payment through our payment gateway like (paypal, MOLPAY)
Q4: I cannot remove and add items into my shopping cart. Why and how to resolve this ?
It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:
Q5: I have signed up to Boxingpartner but cannot login with my password. Why ?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at admin@boxingpartner.com for technical assistance.
Q6: I have a user account with Boxingpartner but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with Boxingpartner. The password will be sent automatically to the registered email address.
Q7: I have a user account with Boxingpartner, how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
Q8: Can I buy from Boxingpartner without creating an account ?
Yes, you may checkout as a "guest". However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q9: How do I know Boxingpartner latest news and promotions ?
Just subscribe to our newsletter, which we published monthly. Or you can follow us via different social media channels such as Facebook, Twitter, Instagram and Wechat to get latest updates about our New Arrivals, Best Seller Products and Special Deal.
Q10: How can I unsubscribe from the newsletter mailing list ?
You can unsubscribe by email us at admin@boxingpartner.com with the message title Unsubscribe and we will remove your email from the mailing list.
Q11: I have received a few emails from Boxingpartner. What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that Boxingpartner has received your orders and will process it as soon as possible.
Order Processed: This email confirms Boxingpartner has processed your order.
Order Shipped: This email confirms that Boxingpartner has delivered/shipped the order to your shipping address.
Q12: Can I return an item after it is delivered to me?
We are committed to carefully inspect every piece of our product and pack them carefully before shipment in order to ensure its quality and tip-top condition when reaches you. However, in case of any unfortunate event, you may contact us at order@boxingpartner.com for the resolution of refund or return of the goods. Please indicate your order number and/or airwaybill number. We shall revert to you as soon as possible once we have received your email.
Q13: I can't find a particular product/item I want from Boxingpartner online store, what can I do ?
Kindly contact us at admin@boxingpartner.com or call us at 604-390 9100 for further enquiries. We will try our best to assist you or recommend you an alternative.
Thank you for your interest on our products and we are looking forward to serving you better.